We aim to get your order to you as quickly as possible, but the average delivery time is between 7 and 13 days, depending on the product and the supplier.

There's an important reason for this: at COZI, we consciously choose a sustainable approach. Instead of fast shipments with a large ecological footprint, we work with a made-to-order and optimized shipping system. This means products are only shipped after you place an order. This prevents excess inventory, wasted resources, and unnecessary returns.

We also often combine shipments to reduce the number of transport movements, which helps lower CO₂ emissions. With this approach, we contribute to a more sustainable world and can offer you unique products at a competitive price.

We greatly appreciate your patience and promise the wait will be worth it. As soon as your order ships, you'll receive a tracking number so you can track your package!

Once your order has shipped, you'll receive an email with a tracking number and a link to the website where you can track your package. If you need help tracking your package, please feel free to contact our customer service team.

Yes, we offer returns and refunds. If you're not satisfied with your purchase, you can return it within 30 days of receipt , as long as it's unused and in its original packaging. Please note: you'll be responsible for the return shipping costs, unless it's an error on our part. Once we receive the returned product, we'll process your refund within 5 business days .

We do everything we can to offer high-quality products. Our suppliers are carefully selected, and we only work with partners who meet our quality standards. If you're not satisfied with a product, you can always contact us, and we'll provide a suitable solution.